Suborbit.al Privacy Policy

Last Updated: [25/07/2024]

At Suborbit.al, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services. By using Suborbit.al, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect and store the following information to provide and manage our services:

• Email Addresses and Usernames: We store email addresses and usernames which may be random or pseudonymous.
• Traffic Usage: We monitor the volume of data transferred to manage and optimize our Services.
• Metrics: We keep metrics for a maximum of 6 hours to ensure service quality and troubleshoot issues.

We do not keep any logs of users' activities beyond the traffic usage and short-term metrics described above.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To manage and optimize the performance of our Services.
• To ensure the quality and reliability of our Services.
• To troubleshoot issues and improve user experience.
• To communicate with you regarding your account and any service-related matters.

3. Payment Processing

For payment processing, we use third-party services such as Stripe and Nowpayments. These payment processors may collect and store additional information related to your transactions. We do not have direct access to or control over the information collected by these payment processors. We encourage you to review their privacy policies for more details on how they handle your information:

• Stripe: https://stripe.com/gb/privacy
• Cryptomus: https://cryptomus.com/privacy

4. Data Retention

We retain email addresses, usernames, traffic usage data, and metrics for the following periods:

• Email Addresses, Usernames, Billing Data and Traffic Usage Data: As long as your account is active or as needed to fulfill our obligations.
• Metrics: For a maximum of 6 hours, after which they are automatically deleted.

We do not store any other personal or usage logs beyond these periods.

5. Data Security

We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so while we strive to protect your information, we cannot guarantee absolute security.

6. Law Enforcement Requests

Suborbit.al may be required to respond to law enforcement requests. We do not control the end IPs used in our Services and cannot provide specific user information related to particular IP addresses. We will do our best to assist law enforcement within the limits of our capabilities and in compliance with applicable laws.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services after any changes signifies your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]

Thank you for trusting Suborbit.al with your privacy.